macau 4 Casino & Sportsbook FAQ

We require two documents to verify your identity. First, a government-issued photo ID: Indonesian KTP, SIM, or passport. Second, proof of address issued within the last three months: utility bill, bank statement, or official letter from your local government office in Jakarta, Surabaya, Bandung, or any supported region. Both documents must show your name clearly and match the information on your macau 4 account. Upload images in JPG or PNG format, at least 300 DPI. We review all submissions within one to two hours on weekdays. If a document is unclear or incomplete, our team will request a re-upload with specific guidance.

No. Each person is permitted one account on macau 4. If you have registered multiple accounts using the same email, name, mobile number, ID number, or payment method, we will close all but one upon discovery and may withhold funds pending investigation. This policy protects the integrity of our platform and ensures fair access for all users. If you need to recover access to an existing account, use the password recovery link on the login page or contact our support team.

Yes. We support all four major Indonesian banks via virtual-account transfer. When you select a bank deposit on macau 4, we generate a unique virtual-account number tied to your account. Transfer your chosen amount from your bank app or ATM to that number. The credit typically arrives within one to two hours on weekdays. On holidays such as Idul Fitri or Idul Adha, processing may be slower due to bank closure. We also accept e-wallets — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet — which credit instantly or within minutes. Choose the method that suits your preference and bank availability.

If your deposit does not appear in your macau 4 account within the expected time window, do not re-send the payment. Instead, contact our support team through the Help Centre with your transaction reference number and the deposit method you used. We will investigate whether the payment was received by our gateway, held by your bank, or rejected for a technical reason. If the payment was debited from your account but not credited to macau 4, we will trace it and credit your account or facilitate a refund to your original payment method. This process typically takes one to three business days. For withdrawals, if a withdrawal request is pending longer than expected, contact support immediately — we prioritise withdrawal disputes.

Promotion codes are entered during account creation or in the Promotions section of your macau 4 account after sign-in. If you have a code, enter it in the "Promo Code" field on the registration page before you click Create Account. Once registered, you can view active promotions in the Promotions tab of your account dashboard. Some promotions are applied automatically upon deposit; others require manual entry of the code. Always read the promotion terms to understand any eligibility requirements, time limits, or deposit minimums. If a code does not work, ensure you have entered it exactly as provided and that you meet all eligibility criteria. Contact support if you believe a code should have been applied but was not.

Demo mode is available for selected slot games on macau 4, allowing you to try Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways without spending real money. To access demo mode, select a slot from the Games section and look for the "Play Demo" or "Try Free" button. You will be given virtual credits to play with; any wins or losses are not real. Demo mode is useful for understanding game mechanics and features before committing funds. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and football betting markets do not offer demo play — these require real-money accounts. Liga 1 and Piala Indonesia fixtures are covered live during the regular season.

We protect your personal information through industry-standard encryption, secure servers, and strict access controls. Your name, email, address, ID number, and payment details are stored in encrypted databases and are never shared with third parties except where required by law or payment processors. All communication between your device and macau 4 is encrypted using SSL/TLS technology. We conduct regular security audits and maintain backup systems. However, no system is completely risk-free. We recommend you use a strong, unique password; never share your login credentials; and log out after each session, especially on shared devices. For full details on data handling, see our privacy policy

Our Help Centre on macau 4 is available during standard business hours, Monday to Friday, 9 AM to 6 PM Indonesia time. During these hours, you can submit questions via the Help Centre form and expect a response within two business hours. On weekends and public holidays (including Idul Fitri, Idul Adha, Imlek, Nyepi, and other official Indonesian holidays), response times may be delayed. For urgent account-access issues outside business hours, you may contact support via email; we will prioritise your issue when the team returns. For non-urgent questions, use the Help Centre form or FAQ — this page covers most common queries and may provide faster answers than waiting for live support.