macau 4Privacy Policy

This page describes what we collect when you use macau 4 and how we keep that data protected. We collect personal information during account registration, identity verification, and payment processing. Our collection and use of your data follows Indonesian data protection principles and international privacy standards. We do not sell your personal information to third parties for marketing purposes.

When you register on macau 4, we ask for your email, full legal name, phone number, and residential address. During Know Your Customer (KYC) verification, we request a government-issued photo ID (KTP, SIM, or passport) and proof of address. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), payment processors handle your financial details directly; we receive only transaction confirmation, not your card or bank account numbers.

We process this data to verify your identity, process deposits and withdrawals, detect fraud, comply with anti-money-laundering regulations, and respond to customer support requests. Your data is stored securely and accessed only by staff who need it to serve you. This policy explains our practices and your rights.

What Data We Collect and How We Use It

Account registration and identity information

When you create a macau 4 account, we collect your email, password, full legal name, phone number, date of birth, and residential address. We use this information to verify your identity, prevent duplicate accounts, and maintain audit records. Your email is your primary contact channel; we send verification links, support responses, and account notifications to this address. We never share your email with third parties for marketing without your explicit consent.

Identity verification documents

Our KYC process requires you to upload a government photo ID and proof of address. We store these documents securely for compliance and fraud prevention. Our verification team reviews them within one to two business hours on weekdays. We retain copies of your documents for regulatory purposes. If you dispute a charge or account activity, these documents help us investigate. We do not share identity documents with third parties except where law requires (e.g., anti-money-laundering authorities).

Payment and transaction data

We collect information about your deposits and withdrawals: the payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and the status (pending, completed, failed). When you use e-wallets or bank transfers, payment processors handle the actual financial details. We receive only transaction confirmation and a reference number. We do not store your full bank account number or credit card digits. We retain transaction history for your reference and for regulatory compliance.

Account activity and market participation

We log your activity on macau 4: which markets you access (football—Liga 1, Piala AFF, Champions League; live-dealer games; slots; esports), your login times, and the IP address from which you access your account. We use this data to detect unauthorized access, prevent fraud, and improve our service. We retain this information for twelve months and then delete it. If you access macau 4 from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, we may log your location for compliance verification.

Customer support communications

When you contact our support team via email or the Help Centre, we collect and store your message and our response. We use this information to resolve your issue, train our staff, and maintain a record of our communication. Support correspondence is retained for two years and then deleted unless you request earlier removal. We may share your message internally with compliance staff if it relates to fraud or account security.

Cookies and tracking technology

We use cookies to remember your login session and to improve your user experience on macau 4. Cookies are small text files stored on your device. We use both session cookies (deleted when you close your browser) and persistent cookies (that remain for a set period). We do not use cookies to track your behavior outside macau 4. You can disable cookies in your browser settings, though this may limit functionality on our platform.

Data Protection, Third-Party Access, and Your Rights

How we protect your data

We employ encryption (SSL/TLS) to protect your data in transit between your device and our servers. Your password is hashed and salted; we do not store it in plain text. We restrict access to personal data to staff members who need it to serve you (verification team, compliance, support, account recovery). We conduct security audits regularly and maintain firewalls to prevent unauthorized access. Despite these measures, no system is non-specific info secure; we encourage you to keep your password confidential and report suspicious activity immediately.

Third-party processors and data sharing

Our servers may sit outside your jurisdiction (e.g., in other Southeast Asian countries or internationally). These servers are maintained by hosting providers under data protection contracts. We share personal data with third parties only where necessary: payment processors handle your deposits and withdrawals; email services handle our communications with you; identity-verification vendors may process your documents to confirm authenticity. We do not share your data with marketing partners, data brokers, or analytics platforms unless you opt in. We do not sell your personal information.

Your rights regarding your data

You have the right to access your personal data. Your macau 4 account dashboard displays your email, name, address, phone, and transaction history. You may request a complete data export by contacting our support team. We will provide this within 30 days. You have the right to correct inaccurate data; you can update your email, phone, and address directly in your account settings. For changes to identity documents, contact support. You have the right to request deletion of your data, subject to regulatory retention requirements (we must keep identity and transaction records for anti-money-laundering compliance).

Data retention and deletion

We retain identity documents (ID, proof of address) for five years after your account is closed, as required by anti-money-laundering regulations. Transaction records are retained for seven years. Account activity logs are deleted after twelve months unless we detect fraud, in which case we retain them for investigation purposes. Your email and basic account details are retained indefinitely to prevent account reuse and fraud. If you request complete deletion and have no regulatory hold, we will delete your non-mandatory data within 60 days.

Children and age restrictions

We do not knowingly collect data from individuals below the age of majority in their jurisdiction. If we discover that an underage individual has registered, we will close the account and delete their data (subject to legal holds). If you are a parent or guardian and believe your child has registered, contact us immediately.

International data transfers

Your data may be transferred to servers outside Indonesia for backup, analysis, or compliance purposes. These transfers occur under data protection agreements. Countries where we store data may have different privacy laws. By using macau 4, you consent to these transfers. If you do not consent, you may close your account and request data deletion (subject to legal holds).

Policy changes and notification

We may update this privacy policy at any time. Material changes will be announced via email to your registered account at least 30 days before they take effect. Continued use of macau 4 after notification constitutes acceptance of the new policy. If you do not accept changes, you may close your account and request data deletion before the effective date.

Contact us about privacy

If you have questions about this privacy policy, how we use your data, or your privacy rights, contact our support team through the Help Centre in your macau 4 account or via email. We respond to privacy inquiries within five business days. For data subject access requests, provide your account email and we will respond within 30 days.

We at macau 4 are committed to protecting your personal data. We handle identity documents, payment information, and account activity with care and in compliance with applicable law. Your trust in our privacy practices is essential to our service, and we take that responsibility seriously.